FAQ

Electric Fireplace; It is an electric heater that imitates fireplaces burning with wood, liquid or gas fuel. Electric fireplaces are often built into a wall or inside traditional fireplaces that are no longer in use. They can also be used as heaters, typically consuming up to 2,000Watts and able to heat a room of up to 40m2.

Electric fireplaces mimic flames by projecting LED lights onto a screen in a random pattern. ZAYA also offers its customers "UNLIMITED FLAME COLOR OPTIONS" as an option.

Most electric fireplaces have a built-in heater that operates independently of the flame, so you can turn off the heat and enjoy the electric fireplace flames year-round.

BRIGHTER: SMD LEDs produce a much wider beam angle. Therefore, although the power consumption is the same, SMD LEDs produce brighter light than COB (Chip on Board) or high-power LEDs.

LONGER LIFE: SMD LEDs are cost-effective as they have an estimated lifespan of 50,000 hours or more, further saving you money on maintenance costs.

LOW COST: Electric fireplaces are generally more economical than any other type of fireplace.

EASY INSTALLATION: Electric fireplaces are easy to install. Many are ready to use right out of the box. You can just plug it in and use it.

NO MESS: Electric fireplaces give you a fireplace atmosphere without the mess that comes with a traditional wood fireplace.

CLEAN AIR: Electric fireplaces do not pollute the air inside your home because there is no actual combustion. This is a huge benefit, especially for people who have asthma, other respiratory issues or are health conscious.

ZONED HEATING: Electric fireplaces are a great source of additional heat. They are 99% efficient, meaning there is no energy loss as all of it is converted to heat.

Electric fireplaces can be placed in any room, helping you save on your heating bill.

NO MAINTENANCE: With long-lasting LED lights, your fireplace will give you years of pleasure. Once installed there is nothing else you need to do. You just need to dust it occasionally.

ZAYA electric fireplaces, including models with heater, are safe to install under the TV. In addition, it is generally recommended to leave at least 30-40cm between the top of the fireplace and the bottom of the TV.

Yes. As ZAYA Fireplace, we have electric fireplace models with and without heater. In our fireplace models with heater, you can use all functions independently without turning on the heater. Additionally, you can precisely adjust the heat load (400W-2,000W) in all of our models with heaters. For details on a specific product, please see the product description.

No, electric fireplaces do not emit smoke, CO2, smoke, emissions or any pollutants.

No. In electric fireplaces, heat is blown or transferred through the space in front of the heater. However, the opposite may occur in electric fireplaces that are not designed or manufactured correctly. For this reason, you should make sure that the device you will purchase is designed and produced in accordance with standards.

No. Since there is no actual combustion in electric fireplaces, there is no need for any chimney, vent or gas line.

You don't need any special permits to install your electric fireplace, but if you're installing a direct-wired built-in fireplace, it's recommended that you use a certified electrician.

Your electric fireplace will come with an instruction manual. The user manual explains in detail how to turn your electric fireplace on and off. You can also turn your device on and off via the control panel, remote control and mobile application on the device.

Our electric fireplaces can act as additional heat sources for rooms up to 40m2 square. However, the heating rate and amount may decrease depending on conditions such as the temperature of the external environment and the insulation of the existing room.

Yes, you can order upgrades at any time.

Yes, once your electric fireplace is installed, it can be moved to another location if the conditions are met. Electric fireplaces are unique in that they do not require ventilation (chimneys). They can be mounted or placed next to an exterior or interior wall, upstairs or in a basement.

The only maintenance required may be to replace SMD Power LEDs, which have an average lifespan of over 5 years. You can order these LEDs from ZAYA Fireplace, have them replaced by service, or replace them yourself.

You should measure your fireplace opening from left to right (length), top to bottom (height), and then front to back (depth). With these measurements, you can determine the fireplace size you need.

The flame display size and glass size for each model are specified under the "TECHNICAL SPECIFICATIONS" tab on the details page for each electric fireplace or in the "TECHNICAL DRAWING" files.

Please refer to the Technical Specifications or Technical Drawing of the relevant model.

Yes, most of our electric fireplaces are ready to plug into a standard 240V household outlet in your home. Your electric fireplace may come with manual and parts to adjust your plug to your countries' requirements.